The SKS process is a framework of Stop/Keep-doing/Start that is used to collect or categorize feedback.
You can ask customers or colleagues:
- What should I stop doing?
- What should I keep doing?
- What should I start doing?
Alternatively, you can develop conclusions and present them using a traffic light icon as the activities that an organization should stop (red light), continue (yellow light), or start (green light).
This approach is also used in agile development, where it is known as Start/Stop/Continue.
- ^Beck, Catherine; D’Elia, Paul; Lamond, Michael (September 14, 2014). Easy and Effective Professional Development: The Power of Peer Observation to Improve Teaching (1 ed.). London: Routledge. ISBN 978-1138023918.
- ^DeLong, Thomas. “Three Questions for Effective Feedback”. Harvard Business Review. Harvard Business Review. Retrieved 21 January 2016.
- ^Korostoff, Kathryn. “”Mission: Possible”: A Structured Approach to Qualitative Analysis”. Research Rockstar. Research Rockstar. Retrieved 21 January 2016.
- ^Derby, Esther; Larsen, Diana (2006). Agile Retrospectives: Making Good Teams Great! (1 ed.). Pragmatic Bookshelf. ISBN 978-0977616640.