Platform ecosystem

Many markets are structured as platform ecosystems, they can be open or closed platforms, where a stable core (such as a smartphone operating system or a music streaming service) mediates the relationship between a wide range of complements (like apps, games or songs) and prospective end-users.[1]


The word “ecosystem” comes from biology and is a contraction of “ecological system”; it refers to a system in which entities have some degree of mutual dependence. In a platform ecosystem, the value created by each member influences the value created by others. Because a robust and high-quality ecosystem of complements attracts more customers, complements need each other even though they might also be competing against each other.[2][3][4]

A platform’s boundaries can be well-defined with a stable set of members dedicated wholly to that platform, or they can be amorphous and changing, with members entering and exiting freely, and participating in multiple platforms simultaneously. For example, consider the difference between the television/movie streaming services HBO on Demand and Amazon Prime. HBO on Demand exists to serve only HBO content up to consumers. The shows available are tightly controlled, and there is limited entry and exit of show producers. The Amazon Prime ecosystem is much more open. In fact, just about any content producer – including individual independent filmmakers—can make their content available on Amazon Prime.

In many platform ecosystems there are switching costs that make it difficult or costly to change ecosystems. Platforms and their complements often make investments in co-specialization or sign exclusivity agreements that bind them into stickier, longer-term relationships than the market contracts used in typical reseller arrangements. A video game that has been made for the Microsoft Xbox, for example, cannot be played on a PlayStation console unless a new version of it is made (and the game producer may have signed a contract with Microsoft that prohibits this). A platform ecosystem is thus characterized by relationships that are neither as independent as arms-length market contracts, nor as dependent as those within a hierarchical organization. It is, in essence, a hybrid organizational form.[1] It strikes a compromise between the loose coupling of a purely modular system, and the tight coupling of a traditional integrated product.[5] It enables customers to mix-and-match some components and complements, while still enabling some co-specialization and curation of the complements and components available for the system. In ecosystems, gaining support and approval of the other members and legitimacy matters, as the very concept of an ecosystem is based on the idea that every organism is interdependent on other organisms within the system and gaining acceptance from powerful actors is therefore crucial. [6]


Video game systems are an iconic example of platform ecosystems. Consoles need to launch with high quality games. Since it is difficult to induce game developers to make games for a console that has not yet been widely adopted, most game console producers must produce games themselves (or subsidize their production) to ensure that high quality games are available when the console launches. On the other hand, end users want more games than just those produced by the console producer, so console producers like Microsoft, Sony and Nintendo also license third-party developers to produce games for their consoles. They carefully screen the licensed games for quality and compatibility, and they may require the game developers to sign exclusivity agreements or to customize the games for the console.

Platform ecosystem as parallel conversations

Platform, ecosystem, and particularly “platform ecosystem” is a disputed term in information systems, organizational management, and technology and innovation research Jochem Hummel said on 21 February 2020 in a lecture of the Digital Business Strategy postgraduate module at Warwick Business School. “Different researchers mean different things when referring to platform ecosystems,” Jochem said, “creating parallel conversations.” Similar comments were raised by Melissa Schilling on 30 November 2017 in a symposium titled ‘A Multi-Disciplinary Perspective on Platform Ecosystems Research.’[7] Melissa argued that almost every website was nowadays called a platform, with an ecosystem when users could choose between buying products or services from different vendors. “Does this mean McDonalds is a platform ecosystem?”, she asked the other panelists. Since 2017, consensus has emerged among scholars that platforms ecosystems typically require the involvement of in some way or another digital technology. This may have triggered the term to become less popular as scholars started using the term ‘digital platform’ or ‘digital platform ecosystems’ instead popularized through, for example, the 2018 ‘Special Issue: Digital Infrastructure and Platforms’ in Information Systems Research.[8]


  1. ^ Jump up to:ab Rietveld, J., Schilling, MA, & Bellavitis, C. (2019-01-14). “Platform strategy: Managing ecosystem value through selective promotion of complements”. Organization Science. 30 (6): 1232–1251. doi:10.1287/orsc.2019.1290. SSRN 3061424.
  2. ^Jacobides MG, Cennamo C, Gawer A (2018). “Towards a theory of ecosystems” (PDF). Strategic Management Journal. 39 (8): 2255–2276. doi:10.1002/smj.2904. S2CID 59432126.
  3. ^Ceccagnoli M, Forman C, Huang P, Wu DJ (2012). “Cocreation of values in a platform ecosystem: The case of enterprise software”. MIS Quarterly. 36 (1): 263–290. doi:10.2307/41410417. JSTOR 41410417. S2CID 8009863.
  4. ^Schilling, MA (2019). Strategic Management of Technological Innovation (6th ed.). Boston: McGraw Hill.
  5. ^Schilling, M.A. (2000). “Towards a general modular systems theory and its application to inter-firm product modularity”. Academy of Management Review. 25 (2): 312–334. doi:10.5465/amr.2000.3312918.
  6. ^Khanagha S, Ansari S, Paroutis S, Oviedo L (2020). “Mutualism and the Dynamics of New Platform Creation: A Study of Cisco and Fog computing”. Strategic Management Journal. doi:10.1002/smj.3147.
  7. ^Rietveld, Joost; Tee, Richard; Schilling, Melissa; Boudreau, Kevin; Nambisan, Satish; Suarez, Fernando; Van Alstyne, Marshall (2018). “A Multi-Disciplinary Perspective on Platform Ecosystems Research”. Academy of Management Proceedings. 2017: 13774. doi:10.5465/AMBPP.2017.13774symposium.
  8. ^Constantinides, Panos; Henfridsson, Ola; Parker, Geoffrey G. (2018). “Special Issue: Digital Infrastructure and Platforms”. Information Systems Research. 29 (2): 381–519. doi:10.1287/isre.2018.0794. Retrieved 21 February 2020.

Ofer Abarbanel – Executive Profile

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